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We have a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
To request a return, please contact us at info@dancingdustuk.com with your order number and the reason for your return.
Please do not return any items until your return has been approved. Items returned without prior authorisation may not be accepted.
Approved returns should be sent to:
Dancing Dust Ltd
44a Selbourne Road
Handsworth Wood
Birmingham B20 2DW
United Kingdom
Unless an item is faulty, damaged, or incorrect due to our error, customers are responsible for the cost of returning items to us.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
Please inspect your order upon arrival.
If your item is damaged, faulty, defective, or you have received the wrong item, please contact us as soon as possible at info@dancingdustuk.com with your order number and photographs where possible.
We'll assess the issue and work with you to provide an appropriate solution, which may include a replacement, exchange, refund, or other suitable resolution.
The following items cannot be returned unless they are faulty or required by applicable consumer law:
If you're unsure whether your item is eligible for return, please contact us before purchasing or before opening the product.
If you would like to exchange an item, please contact us before returning it.
Exchange requests are assessed on a case-by-case basis.
Where an exchange is approved, we'll provide instructions on how to return your item and arrange the replacement.
If you have received an incorrect or faulty product due to our error, we'll make things right as quickly as possible.
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@dancingdustuk.com.
Original shipping charges are non-refundable unless the return is due to our error or where required by applicable consumer law.
If your order was shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without justification.
To qualify, the item must be:
This statutory right does not affect your other consumer rights.
If you have any questions regarding returns, exchanges, refunds, or your order, please contact us:
Email: info@dancingdustuk.com
We'll always do our best to help.
